Posted in: Other in Larnaca | Posted: |
premium adBiblio Travel are an exciting new Tour Operator offering package holidays from the UK to Cyprus starting this summer. Come and join our team.
Job Purpose: As a Reservation Agent, you'll be responsible for building relationships with our suppliers (hotels, airline, ground handler) to ensure we fulfil the Biblio Travel Holiday experience, taking ownership of the reservation. A confident computer literacy and accuracy are essential to succeed in this role.
Accountabilities
· Manage the online reservation system to drive the day-to-day reservation operations
· Take full ownership to ensure bookings that are made are fully realised and booked with our supply chain
· Coordinate hotels to promptly use Biblio system tools to load the hotel information, descriptions, photos etc.
· Support Customer Care team and representatives to handle daily issues related to the supply chain (Hotels, Flights, Transfers)
· Effectively and efficiently handle any administrational or operational queries with the suppliers
· Escalate any operational issues and process improvements to the management team
· Achieving and exceeding company, team and individual objectives relating to room nights delivery, productivity, and attendance/punctuality
· Contribute to the overall team productivity
· Demonstrate excellent product and competitor knowledge by keeping up to date with information available
· Attend Product events to support product knowledge
· Adhere to the company's policies and procedures, assuring attention to detail at all times
· Work to company agreed SLA's, taking ownership of own performance levels
· Assist with other areas of the business as required
Experience:
· A minimum of one-year experience in travel reservations, ideally in Cyprus
· Strong computer skills and good level of numeracy
· Ability to work with autonomy
· Good customer service skills, verbal and written
· Excellent phone and verbal communication skills along with active listening
· Ability to work under pressure and meet targets
· Ability to multi-task and manage time effectively
Skills and Knowledge:
· Excellent knowledge of English language spoken and written
· Knowledge of other languages would be an advantage
· Strong administration and organisational skills
· Excellent interpersonal skills and ability to communicate effectively with all internal and external customers
· Able to work as part of a team and with other teams
· Able to perform under pressure in a busy fast paced environment
· Strong ethical standards & values with a drive to always do the right thing
· Proven experience with technology software and applications
Must be eligible to work in Cyprus - Please apply by sending CV and covering letter by 19th March 2021
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