Customer Retention Agent (german)

Job type: Full-time
Industry: Services
Area/Neighbourhood: Barcelona


The Company.

We are currently recruiting for German-speaking candidates for our client, who is a market leader in Contracts For Difference (CFD) that offers unique trading conditions for equities, currencies, commodities, cryptocurrency, ETFs, options, and indices in addition to innovative trading technology.

The Job.

– Regular contact with the existing clients
– Ensure the highest level of Customer Service  
– Maintain and update the CRM
– Work with clients to engage in FX opportunities 
– Follow up on any client matters
– Relationship management
– Liaising with relevant teams to ensure quality service delivery
– Regularly report to management
– Retain existing clients 

The Profile.

– You have a native level of German + excellent level of English
– You have previous experience in Client Retention of Forex Sales
– You are able to relocate to Cyprus within a month
– You have excellent communication skills
– You are comfortable with MS Office
– You have strong organizational and time-management skills

The Offer.

– A competitive salary + commission
– An international company with a multicultural environment
– Trainings, self-development program and career opportunities
– For international candidates:
   – Relocation package for the successful candidates we relocate includes:
   – Shared accommodation with two co-workers
   – Shared car
   – Accommodation bills
   – Private medical insurance, effective immediately
   – 4 flights/yearly (every quarter) for EU citizens
   – Immediate effect private medical insurance

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