Customer Support Representative

Company: OrderMyGear
Job type: Full-time

Team OMG
OrderMyGear is the industry leader in technology for the team gear and promotional product space. OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities, and we are continuing to build a team of OMG’ers who work hard, welcome change, and live out our Magic.
So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers
Our Magic
TEAM IS EVERYTHING
We Invest in Each Other
We Create Solutions
We Enjoy the Ride
EMBRACE IT. OWN IT. ALL IN.
Support @ OrderMyGear
The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone, email, and live chat. Our goal with Customer Support at OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.
This role will require an in-office presence of at least 2 days a week.
Day in the Life
Manage large amounts of incoming calls, emails, and live chat 
Handle customer concerns and provide appropriate solutions
Identify and assess customer needs to achieve a high level of satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Work on other service-related projects as they arise
Requirements
Must Haves
A minimum of two (2) years experience in a phone-based customer support role and/or the equivalent in a customer service type role
Excellent ability to clearly communicate through phone, email, and live chat 
High attention to detail with research and investigative skills 
Ability to multitask 
Able and willing to work from our headquarters in downtown Dallas, Texas
Experience with Mac Operating systems, internet services, browser functions, and basic software applications 
SaaS experience a plus
OrderMyGear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
Benefits
A Few of the Perks
Competitive benefits & PTO
401(k) with employer match
Paid parental leave
Wholesale discount to name brands
In-office benefits:
Catered lunches & breakfasts
Company happy hours and outings
Casual office atmosphere & one block from Deep Ellum
Fully stocked kitchen
Commuter benefits

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