Spa Front Office Internship, Prague

Company: PIC Management
Job type: Internship
Salary notes: Accomodation + 1Meal/day
Industry: Travel & Tourism

For this internship only students with an University Agreement can be taken into consideration. The tasks of the internship will include the following activities:

The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. They are responsible for maintaining the area of whole spa in a clean and orderly manner.

Duties and Responsibilities:
Be on time for your shift.
Properly open and close spa each day according to standar operating procedures
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
Utilize spa computers with skill and proficiency.
Answer the phone promptly and use the guest’s name throughout the phone conversation.
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized work area.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management, like administrative tasks, marketing, trainings, etc.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

 

This internship is being rewarded with the accomodation plus 1 Meal/Day.

 

Please note that PIC Management is a Placement agency for internships abroad. Only in case of being accepted for an internship does a one-time fee apply.

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