Assistant Operations Manager (english & Spanish) - Munich

Company: SANDEMANs New Europe
Job type: Full-time
Salary notes: competitive
Industry: Travel & Tourism

SANDEMANs NEW Europe is a dynamic, international company that promotes walking tours around Europe, the Middle East, and the US. We work with hundreds of local freelance guides and employ a talented, driven, multi-lingual team across a network of 20 cities.

We’re seeking an enthusiastic, adaptable, ambitious individual to take on the role of Assistant Operations Manager in Munich.

The Assistant Operations Manager provides support to the City Manager in their responsibilities overseeing the entire business and daily operations in our Munich branch. The Assistant Operations Manager helps liaise with freelance guides, staff, and business partners, as well as ensuring the smooth running of daily tours and maintaining guest satisfaction at all times.

The role comes with opportunities to use your language skills, learn about business unit management, implement and develop new strategies and work with people from around the world. With a working environment that is never boring and possibilities for international travel and promotion, this is the perfect place for those seeking a challenge.

We're looking for someone with background in operations, tourism, customer service or team management who will be able to hit the ground running in a Junior Manager role and develop quickly.

The ideal candidate will have the drive and determination to push the business forward over the coming years and will have a passion for Munich and the travel industry.

The role will include:

-Developing and implementing new business strategies
-Developing new partnerships within the local tourism marketplace & strengthening existing partnerships
-Ensuring and supervising the smooth running of daily operations
-Managing a team of staff, including responsibility for internal staff development & training
-Maintaining relations with freelance guides, partners and external stakeholders
-Helping prepare monthly, weekly & ad-hoc management reports for the senior management team & providing full analysis of performance data, including budgeting & revenue forecasting.

What we offer:

-The chance to travel & learn about business in a wide range of countries in a fast-paced & exciting youth-travel industry
-Training & mentoring opportunities locally in Munich & internationally around our network
-Mostly autonomous and highly varied work
-The opportunity to be part of an incredibly diverse workforce, cooperating with managers & directors from around the world & every department of the company
-Potential to grow in the company in a number of different areas

What we’re looking for:

-Initial experience in managing teams, ideally in the tourism/hostel sector
-Aptitude for business strategy
-Proactive and entrepreneurial thinking
-Excellent people skills and a flair for networking
-Highly developed leadership abilities and hands-on approach
-Competency in MS Office, particularly Microsoft Excel
-Availability for short term international travel
-Excellent organization and time-management skills, ability to work independently
-Fluency in English and Spanish (Native or level C2) - German is a plus

If you meet all of these requirements and feel like this could be for you, we look forward to hearing from you!


Please send us your CV in English and tell us why you’d like to join us!

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