Customer Support Specialist - Slovak(native) and German(c1)

Job type: Full-time
Salary:
1,000 - 1,797 EUR/Month
Industry: Other

Cross Border Talents is looking for Slovak Native Speakers with at least C1 level in German for the position of Customer Support Specialist to work in Leipzig - Germany!

Our client is the expert in best quality customer experience. They are experts in building and maintaining personalized relationships between a brand and their customers. Our cliente offers its clients multilingual solutions in more than 28 languages. Our competences are incoming calls, outgoing calls, email/fax/letter correspondence, live chat as well as social media monitoring.

Requirements

  • Native Level of Slovak
  • C1 Level of German
  • English level B2
  • Demonstrate ability to handle and resolve complaints according to client policies;
  • Working with Others - Ability to portray professionalism and work well in a team environment

 

Responsibilities:

  • Respond and record consumer enquiries/questions raised through free phone lines for customers.
  • Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
  • Ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
  • To troubleshoot through the use of open questions, support documents and system training.
  • Be able to offer recommendations to common problems or frequently asked questions.

Benefits: 

  • Competitive salary
  • Performance bonus
  • Booking and pay for your travel tickets (train or bus)
  • Up to two week’s accommodation in a AirBnB close to the premises provided by the company.
  • Help you in order to find an apartment to stay either alone or share one with a colleague.
  • 20 vacation days (4 weeks vacation per year)
  • Training Programm

Apply for this job