German Customer Technical Advisor, (Remote start!)

Company: Cross Border Talents
Job type: Full-time

Are you looking to work and travel at the same time? Care to enjoy sunny beaches, rich history, great food whilst boosting up your career? We have an excellent opportunity for German speakers to work in Lisbon. Are you interested in moving abroad?

Your Role as a Customer Technical Advisor:

  • Respond and record consumer inquiries/questions raised through free phone lines for customers;
  • Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; 
  • Troubleshoot through the use of open questions, support documents, and system training;
  • Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Technical Advisor:

  • HighSchool Diploma or Higher
  • Native/Fluent German;
  • Writing speed: 20 words per minute
  • Active Listening
  • Good Problem Solving Skills
  • Strong troubleshooting skills

Cross Border Talent's Offer:

  • Paid travel Expenses;
  • Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;
  • Renewable contract of 12 months;
  • Health Coverage and Private Health Care;
  • Attractive Salary with performance bonus;
  • Working hours: 40h per week = is 8 hours per day / 5 days a week;
  • Portuguese lessons
  • Free Real Estate Agency Fee

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