French speaking colleagues for family-like team needed :)

Company: 1100 smiles
Job type: Full-time
Industry: Telecommunications

HEY!

1100 smiles is a small Start-Up based in Thessaloniki. We work with Berlin startups from the fields of design, health, fitness and sustainability who want to outsource parts of their operative business to a specialized team, as the Berlin job market is currently quite saturaded. We offer our customers high quality services.

For one of our clients, a dynamic startup in the field of interior design, we are looking for an employee for our new French speaking customer care team in Thessaloniki as soon as possible.

THESE ARE YOUR TASKS

  • Communication with customers via telephone, e-mail and chat
  • Providing relevant product information to the French-speaking clients
  • Ad hoc help with technical problems
  • Receiving and processing complaints and claims
  • Cooperation with the teams of the German contract customer
  • Actively work on internal processes and take over the roll-out of improvement initiatives
  • Ultimately, it's about making the customer smile - the way you do it is up to you!

THAT’S YOUR PROFILE

  • Excellent knowledge of French (written and oral)
  • English and German skills desirable
  • Experience in customer service / account management is an advantage (but not a must)
  • Positive attitude and the desire to help build our smile culture right from the start
  • High quality work and a penchant for detail
  • Your education is (almost) not important to us
  • Good knowledge of computer tools

THESE ARE YOUR BENEFITS

  • Attractive salary
  • Nice and modern office in the heart of Thessaloniki near the promenade (WITHOUT call center atmosphere)
  • The opportunity to be part of our start-up team at the new location in Thessaloniki; with far-reaching opportunities for participation
  • Guaranteed full time employment with all the trimmings
  • Trainings, workshops and training opportunities
  • Prospect of leadership responsibility
  • You will become part of a fast-growing team in Thessaloniki and if you want you can grow with us

CURIOUS?

We look forward to receiving your application and attempt to give you feedback in a few days. Just send us a message, including a CV, a short summary of your present situation and we will get back to you. Promised!

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