Field IT Engineer

Job type: Full-time
Salary:
21,000 - 25,000 GBP/Year

Job Role: Field IT Engineer
Location: Cleethorpes
Salary: £21,000 - £25,000 (DOE)
Contract: Full-time, permanent
 
Verus Recruitment is delighted to be working with an MSP looking for a Field IT Engineer to join their team to work closely with their clients. You’ll play the main role in providing top-tier IT support to education providers within the area.
 
This is a perfect opportunity for anyone with a couple of years of IT experience and wanting to broaden their knowledge.
 
Key Role and Responsibilities:
Evaluate incoming incidents and prioritize tasks based on timelines and procedures.
Maintain accurate records in the incident monitoring system, ensuring consistent feedback to end users on fault and change progress.
Investigate technical issues in support calls and escalate to the local technical team when needed.
Manage spare IT stock, warranties, and software licenses following the asset register.
Replace hardware within specified timescales to uphold service availability for malfunctioning devices.
Coordinate equipment repairs under warranty terms for specific hardware.
You will be expected to visit different sites and provide face-to-face support when required.  
Qualifications/Experience:
2 years of IT work experience
Solid understanding of PCs, Office 365, Active Directory, etc.
Understanding of Switching and Servers
Enthusiastic about developing technical skills
Excellent communication and interpersonal skills
Self-motivated with a passion for problem-solving
Computer-based certification, such as CompTIA Network+, Security, Server, or similar
Must possess a valid and clean driving license
Willingness to undergo a DBS check
Previous work experience within the Education Sector (desirable)   
What’s on Offer:
Generous holidays plus your birthday off
Funding of personal certification to further your career
Own personal and development plan
Be part of a great team with a fantastic company culture
Regular social events
24/7 Employee Assistance Programme For more information, please contact our Sheffield Team on (phone number removed)
 
***Verus Recruitment Partners are acting as a Recruitment Agency in relation to this vacancy and is an Equal Opportunities Employer**
 
Keywords: 1st Line, Engineer, Service Desk, Leeds, Sheffield, West Yorkshire, South Yorkshire, IT Engineer, 2nd Line, IT Engineer, Service Desk Engineer, MSP, Managed Service Provider, Education

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