Senior Support Engineer

Job type: Full-time
Salary:
45,000 - 55,000 GBP/Year

Our client is a leading supplier of ISP (Internet Solutions Provider) who are based in Billericay, Essex with excellent links to A127/A13 and rail station. Due to their work loads, we are now looking for a candidate who has previous experience from within this sector as a Senior Support Engineer with emphasis upon first class customer service.
We are looking for a candidate who can fulfil the following:
Roles and Responsibilities
* Investigate, diagnose, and solve both computer software and hardware faults
* Implementing and managing hyper-vised environments
* Responsible for logging, troubleshooting and resolving new problems and requests.
* Proactive/routine monitoring of backups, systems, and testing recovery procedures.
* Liaising with 3rd party suppliers regarding troubleshooting and arranging for hardware repairs.
* Ensuring that all IT assets are properly controlled, and all software is licensed correctly.
* Experience managing and maintaining RMM tools
* Install and configure computer hardware and software
* Provide project support and undertake projects.
* Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls, and Exchange/Office 365
* Install and configure cyber software and hardware, including Watchguard, Sophos
* Assist with on call “out of hours rota” for 24/7 support contracts
Desired Qualities, Skills and Knowledge
* HP / Dell and leading manufacturers hardware diagnostic and fault resolution
* Microsoft accreditations
* Strong SharePoint and Teams experience from ground up.
* Current Firewall qualifications, such as Watchguard, Sophos, Cisco
* Experience in MS servers, Active Directory, IP networking, Windows 10/11, firewall configuration, VLAN configuration
* Ability to build good business working relationships.
* Highly motivated, pragmatic, and practical with a strong work ethic
In return of the above, we can offer:
* Excellent, modern offices
* Weekly fruit treats
* Cafe breakout area
* Free Tea, Coffee & biscuit
* Parking
* Easy access to the High Street
* Continual training as and when required
* Team building events

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