CRM Functional Analyst (French Speaking, CRM Business…

Company: Skillsearch Limited
Job type: Other
Salary: 475 EUR/Day/Night

CRM Functional Analyst (CRM Business Analyst)


French & English speaking CRM Functional Analyst needed to work with the business and external partners to understand business needs and propose viable CRM solutions
Main responsibilities:

  • Correct understanding of business needs, gather business requirements and understand estimations
  • Propose implementation solutions following architectural principles and guidelines
  • Coordination of the analysis, design and test phases in collaboration with all teams
  • Specify test conditions and expected results based on requirements by conducting functional tests cases.
  • Ensures olutions are deployed with the required change management processes
  • Collaborate with Partners that help us to define and implement our new CRM.

Your competencies:

  • Degree in Computer Science, Management Information Systems
  • Prior experience of functional analysis
  • Proven ability to understand business issues and write functional specifications
  • Experience in Agile & Waterfall projects
  • Able to participate actively in English and French meetings
  • Banking sector know-how
  • Experience with CRM packages (Salesforce, MS Dynamics, etc)
  • Lean Six Sigma certification/awareness
  • Datamodelling skills and UML design for use cases
  • Testing Experience

If you speak both English and French and are a CRM specialist I would be keen to see your profile
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon Skillsearch Limited having first sought approval of its client to find candidates for this position. Skillsearch Limited acts as both an Employment Agency and Employment Business

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