Hays - IT Support Level 1

Our client located in Luxembourg is currently looking for a IT Support Level 1.

Today, the company has an SME culture, with 20 to 25 employees. The IT team is managed by the CTO, and employees are divided into 3 teams: Operations, Development, and Infrastructure. This IT Support Level 1 position is therefore opened. You will have the opportunity to improve your IT skills and grow up in the company.

Your responsibilities

• You are in charge of day-to-day tasks such DataCenter operations, monitoring, and troubleshooting.
• You manage and track tickets from opening to closing.
• You handle tickets that you can solve.
• You provide answer and solutions adapted to the requests expressed in intern
• You improve your skills in interne and have the opportunity to evolve in the company.

Required skills for this role

• You have a minimum of 2 years of professional experience in a similar role
• You have a Bachelor's degree in Computer Science
• You are fluent in English (Mandatory)
• You have a good knowledge on several of these products: Linux Server, RedHat, Monitoring tools
• You are curious, autonomous and meticulous.

Your rewards and benefits for this role

• Permanent contract with a gross salary based on 12 months.
• Discretionary Bonus (based on your own performance and the performance of the company)
• Lunch Voucher
• Canteen onsite
• Free parking spot

If you are interested by this role of Support Level 1 M/F, do not hesitate to apply. We are looking forward to receiving your resume.