IT Support & Tools Engineer

Job type: Full-time

Ideally positioned at the heart of Europe, Pictet Technologies, the Pictet Group’s software factory, has developed a unique concept. We have established ourselves as a group of strongly rooted, agile professionals , with a long-term vision and a deep sense of commitment . In just 3 years, we have created an open , team-driven and innovative culture . Pictet Technologies has become a key player within the Pictet Group and the Luxembourg IT community, recognized by several awards : Luxembourg Great Place to Work 2018 and 2019 in the medium-size company category, 2019 Luxembourg Flagship by ASPI, 2019 CIO of the year.     As an IT support and tools engineer, your mission will be to: Set-up and support for the Apple-based IT environment: Laptops, Mobile Devices Administer our corporate software environments (Office365, Airwatch, Antivirus, AWS) Engage with the IT service providers for IT infrastructure and Security concerns.      Our ideal candidate should have the following attributes: At least 5 years professional experience in a similar role A sound understanding of IT infrastructure and Security management (Cisco ISE, WiFi, Firewall, Anti-Virus, Cisco videoconferencing) Experience on administration of an OSX & iOS IT environment, Microsoft Office365 and Azure Ability to troubleshoot IT environment and infrastructure issues.  Experience and understanding of Airwatch is a plus Understanding of Continuous Delivery (Team City, AWS CodeDeploy), Amazon Cloud including AWS and AWS Services is a plus Some knowledge of industrialized software development tools and practices such as Git, Jira, Confluence, Bamboo. An agile mind-set. It’s not a buzz word: it’s about collaboration, growing together, supporting more junior team members, intellectual humility and strong desire to learn Proven ability to deliver against deadlines True team player as teamwork is at the heart of everything we do Strong French and English communication skills, both written and verbal     In addition to solid technical knowledge and experience, we are looking for passionate individuals with a well-rounded personality and a good sense of humor: we don’t compromise on these.   What we offer A working culture fostering collaboration, professional development and learning opportunities Top-notch technologies and premium hardware An opportunity to work and grow alongside inspiring individuals A room for open and meaningful discussions A safe place to share and promote your ideas and vision Lifestyle in line with the tech world: flexitime, state of the art facilities, flat organization Non-negotiable values: excellence, integrity, respect, fun     Limited travel required. Please note that an EU valid work permit is required. Thank you.   Please note that only applications meeting the key requirements will be considered.   If you are passionate in IT, get in touch and contact us via

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