Support Engineer (Level 2) M/F

Job type: Full-time

Our client, a private bank is looking for a:   Support Engineer M/F     Your main objective is to troubleshoot and resolve issues escalated by the Service Desk.   Key responsibilities:   Analyze and repair Workstation related Incidents, escalated by Service Desk, Calling end-users for Incident Troubleshooting, Close interaction with Service Desk facilitating the resolution or dispatching of Incidents, Coordinate with different IT Departments (packaging, security, architecture, etc.) Workstations monitoring through Nexthink tool, Create procedures for improving the troubleshooting process.   Profile: Qualifications/education required: Bac+2 minimum in IT Experience required: Minimum 2 years Technical Skills and Knowledge:               *Windows 10, Office 2016               *Scripting (PowerShell, VBScript)               *Splunk, Nexthink               *General packaging concepts: App-V, msi               *Citrix Environment               *Active Directory and permissions management               *General deployment concepts: SCCM, Altiris Interpersonal skills               *Autonomous               *Pro-active               *Team spirit Language skills:               *Fluent in French and English

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