Customer Experience Professional- Anz English Speaking

Job type: Full-time
Industry: Services
Area/Neighbourhood: Kuala Lumpur

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-Hiring for End Client.

-Only for Malaysians 

-Language Requirement:

Must be able to communicate in English along with any of the following language:

Japanese,  Mandarin,  Vietnamese,  Hindi,  ANZ English,  SEA English,  Thai,  Bhasa Indonesian

-Qualification Requirement: 

Graduate of a Bachelor’s degree with at least 1 year call center experience;

SPM graduates with  at least 3 years call center experience

-On boarding date: ASAP

-Location: Jalan Tun Sambanthan

 

Job Summary:

To provide premium customer support to clientele. This support is provided by either phone or email, which includes direct contact with company, its customers and their support partners.

Job Duties:

  • Provide primarily customer service based phone support to customers.
  •  Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
  • Accurately record and update customers’ cases into CRM and trackers following appropriate processes.
  • Provide accurate and understandable information to all customers and support partners.
  • Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
  • Ensure all follow ups are done in a timely manner.
  • Ensure all SLA’s are met appropriately.
  • Maintain high level of customer satisfaction whilst maintain a professional manner.
  • Be familiar with all policy, processes, and product knowledge and escalation paths.
  • Remain polite, patient and courteous with customer throughout the experience.
  • Ensure the end to end experience for all customers is at a high level of customer satisfaction.
  • Willing to work 24x7

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