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-Hiring for End Client.
-Only for Malaysians
Must be able to communicate in English along with any of the following language:
Japanese, Mandarin, Vietnamese, Hindi, ANZ English, SEA English, Thai, Bhasa Indonesian
Graduate of a Bachelor’s degree with at least 1 year call center experience;
SPM graduates with at least 3 years call center experience
-On boarding date: ASAP
-Location: Jalan Tun Sambanthan
To provide premium customer support to clientele. This support is provided by either phone or email, which includes direct contact with company, its customers and their support partners.
- Provide primarily customer service based phone support to customers.
- Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
- Accurately record and update customers’ cases into CRM and trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Ensure all follow ups are done in a timely manner.
- Ensure all SLA’s are met appropriately.
- Maintain high level of customer satisfaction whilst maintain a professional manner.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Remain polite, patient and courteous with customer throughout the experience.
- Ensure the end to end experience for all customers is at a high level of customer satisfaction.
- Willing to work 24x7
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