The Customer Account Manager will provide both proactive communication and reactive service to software customers. He/she will manage multiple clients and understand the customer strategy and plan regarding Enterprise Software and how services and solutions can be optimized and improved from a service delivery perspective. The Customer Account Manager will build and maintain a relationship with their customers and gather information on accounts to provide the best possible service and liaison to other departments to find solutions.
The position is based in Malta. Support will be provided for work visas to applicants who need them.
What we’re looking for
Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.
Duties and responsibilities
- Act as a point of contact for customer inquiries
- Meet assigned goals to include: researching information pertinent to accounts, developing action plans, engaging customers to “Fan” level
- Keep customer updated with timely and frequent information about progress towards resolving issue or product updates to improve the overall customer experience
- Interact with various internal teams (Support Renewals, Marketing, Support Delivery, Product Management, Educational and Professional Services) and educate customer
- Maintain client database by reconciling and updating customer information in internal systems
- Take ownership of accounts assigned with minimal supervision
- Work as a team player
- Administrative tasks for assigned accounts and as directed by Manager
- Other related duties as assigned
Skills and competences
- Multilingual with English and Russian - professional level required
- Minimum 3 years work-related experience in customer relationship position or similar
- Proven ability to thrive and deliver results working independently
- Ability to multi-task and drive outstanding items to completion
- Ability to navigate multiple screens of internal tools
- Excellent communications skills, both verbal and written
- Strong focus on problem-solving and addressing issues proactively
- Energetic self-starter, with a drive to excel
- Bachelor’s degree or equivalent preferred
- Customer care, Account Management, Quality Assurance or IT (Problem-solving, analyzing information, multi-tasking) or any related field
- Working knowledge of Microsoft Excel and other MS Office applications
Why Tek Experts?
We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
My Career. My Future. My Tek Experts.
Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
Start fulfilling your dreams
If you think you have what it takes to make a difference and want to work for a company that can offer you unlimited potential then apply for this position now and tell us more about what you can bring to our business. You can also check out our other jobs.
- Premium ad
Are you interested in real estate? Do you want to earn the highest possible income? Want to create a passive income, But don't know where to start? Sounds tempting and easy right? At Sky Estate we are offering different opportunities to earn a high income 2 of which are passive income. We are…
- Premium ad
Want to create a passive income, But don't know where to start? At Sky Estate we are offering different opportunities to earn a high income, 2 of which are passive income. At Sky Estates we are looking for a people who wants to make a big different in the market place here in Malta. We are building…