Online Payments Support Officer

Job type: Full-time

ONLINE PAYMENTS SUPPORT OFFICER

 

Description

·         After gaining a detailed knowledge of the company’s products and services, you will work with our clients to address any enquiries by understanding the requirement, performing research and providing answers or explanations.

·         Resolve any reported technical or financial problems by clarifying the issue; examine and explore available resolutions or implement alternative solutions. Any unresolved issues must be escalated to the relevant business / system owners until a resolution is available.

·         Provide client training on the various company systems, platforms and procedures when required.

·         Perform network and system monitoring to ensure that our processing platform and technology remains stable and operational at all times. Work with the relevant business / system owners if any potential faults or errors are identified.

·         All activities need to be accurately logged and updated within the company CRM system.

 

Requirements

·         Have a minimum of one year’s experience in similar Banking, Finance or Technology role within a corporate and international environment.

·         Possess excellent written & oral English.

·         Be computer literate - Intermediate Microsoft Excel is a must.

·         Be customer focused, very detail oriented and possess the ability to multitask.

·         Be able to analyse data to identify trends or spot issues.

·         Have good interpersonal skills for building relationships with clients and colleagues at all levels.

·         Take ownership and responsibility for all required duties.

·         Display calmness under pressure and have the ability to react quickly and efficiently.

·         Be flexible and able to work varying hours (shift basis)

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