Danish speaking Customer Support Agent - Malta

Company: Betting Connections
Job type: Full-time
Salary notes: Negotiable
Industry: Other

On behalf of our client, a casino operating on the Danish Market, we are looking for Danish speaking Customer Support Agents to work in their offices in Malta!

Customer Service:

  • Answering customer inquiries via email
  • Respect the Responsible Gaming Processes    
  • Handling wide variety of player & account queries within agreed service levels
  • Communicating with customers keeping them well informed about the company products, services & promotions

 
Account and Documents Verification (KYC):

  • Monitoring the partially automated verification processes of customer accounts
  • Manual verification of customer accounts
  • Documents check

 
Online Payments:

  • Monitoring of customer registrations
  • Monitoring and processing of incoming and outgoing payments
  • Monitoring of potential account abuse cases
  • Supports automated payment and withdrawal processes

 
Requirements:
 

  • Previous customer related experience (ideally within iGaming industry)
  • Native-like level of Danish language (both spoken and written)
  • Good English language skills
  • Must be PC literate – proficient MS Applications
  • Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
  • Ability to develop relationships & rapport with people
  • Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required

 

To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

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