German Customer Service Agent

Company: SpotOn Connections
Job type: Full-time
Salary notes: attractive
Industry: Consumer Products / FMCG

Job Description:

 

·         Answering customers enquiries via phone, email and live chat in a timely and professional manner

·         Working together with the Payments/Fraud department to solve problems regarding customers questions

·         Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service

·         Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market

·         Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.

 

Qualifications:

 

·         Native German speaking, also having fluent English

·         Ability to listen and come up with solutions to customers problems

·         Ability to work independent and as a part of a team

·         Work well under pressure

·         Be flexible when it comes to working hours

·         In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.

 

 

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