Posted in: Hotel/Resort Management in Malta | Posted: |
Company: STED Co Ltd Hotel Argento
Job type: Full-time
Industry: Travel & Tourism
Job Vacancy: Assistant Front Office Manager
Location: STED Co Ltd
Address: Hotel Argento Qaliet Street St. Julians
Are you a hospitality professional with a passion for delivering exceptional guest experiences? STED Co Ltd operators of Hotel Argento and Quadro Hotel, Trademark by Wyndham is seeking a dynamic and motivated Assistant Front Office Manager to join our team.
Position: Assistant Front Office Manager
Reports To: Hotel Manager
Key Responsibilities:
- Assist in managing the daily operations of the front office to ensure smooth and efficient service.
- Supervise and train front desk staff to deliver outstanding customer service.
- Handle guest inquiries, concerns, and complaints promptly and professionally.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Oversee billing, cashiering, and cash handling procedures to ensure accuracy.
- Ensure compliance with hotel policies, procedures, and standards.
- Support the Hotel Manager in administrative tasks, training and staff scheduling.
Qualifications:
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations with professionalism and patience.
- Proficient in hotel management software such as Opera Cloud
- High school diploma or equivalent; degree in hospitality management is a plus.
If you are a dedicated and customer-focused professional ready to contribute to our hotel's success, we would love to hear from you.
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