Hotel Receptionist

The Hotel Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.

Responsibilities:

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Answer guest inquiries about hotel service, facilities and hours of operation
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
• Complete any required reporting (financial and non-financial)
• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
• Deal with any issues arising on shift and report to the Front Office Manager
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
• Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards
• Handle check-ins and check-outs in a friendly, efficient and courteous manner

Qualifications & Assets:

• At least 2 years’ experience working in a similar position
• Fluency in English and another European Language is a must
• Ability to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
• Ability to work on a variable schedule including weekends and holidays
• Ability to integrate and work well in a team environment
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Good telephone persona with a friendly and helpful demeanour
• Possess an eye for detail and ability to work under pressure
• Strong written and verbal communication skills
• Strong problem solving and trouble shooting skills
• Self-motivated with the ability to work in a fast-moving environment