Housekeeping Supervisor

Company: Hugo's Group
Job type: Full-time
Industry: Catering & Hospitality
Area/Neighbourhood: St Julians

Job Summary: Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible of leading our team of room attendants and ensure we provide excellent customer service.

Responsibilities:

  • Check rooms and common areas, including stairways and lounge areas, for cleanliness
  • Coordinate work activities among departments
  • Ensure compliance with safety and sanitation policies
  • Educate housekeeping staff on cleanliness, tidiness and hygiene standards
  • Examine the property to determine need for repairs or replacement of furniture and/ or equipment
  • Investigate and address complaints regarding poor housekeeping service
  • Maintain an inventory of cleaning supplies
  • Monitor and replenish cleaning products stock
  • Motivate team members and resolve any issues that might occur
  • Oversee staff performance on a daily basis
  • Prepare work assignments in an effective manner
  • Perform various cleaning duties in instances of staff shortages
  • Schedule shifts and arrange for replacements in cases of absence
  • Train room attendants on cleaning and maintenance tasks

Qualifications & Assets:

  • At least 2 years’ experience working in a similar position
  • Ability to use industrial cleaning equipment and products
  • Ability to work to deadlines, with changing priorities and whilst remaining calm under pressure
  • Able to work various shifts, including evenings, public holidays and weekends
  • Excellent organizational and team management skills
  • Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
  • Must be proactive in carrying out assigned duties
  • Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction

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