Posted in: Marketing in Malta | Posted: |
The overall responsibility of the Manager is the delivery of all projects related to content and translations across all languages. Projects need to be delivered within agreed times and at the quality standards required by the client. Speed, Volume management and Quality Assurance are the most important objectives. This is a fun job for whoever likes finding challenges, implementing and testing their own ideas and overcoming obstacles.
- Management, reporting and accountability for key metrics.
- Manage, train, maintain and grow our pool of freelancers.
- Accountability for production performance and statistics.
- Client satisfaction of all projects related to Quality, Volume and Speed
- Strategy, leadership and performance management
- A customer service attitude.
- Experience in B2B is desirable.
- Experience in managing a minimum team of 40.
- Ability to analyse statistics and identify trends, challenges and opportunities and recommend solutions and implement them.
- Experience in setting up quality assurance processes
- Experience in managing a high volume of inbound (and outbound) workload.
- Knowledge of forecasting workload and resources required.
- Excellent written and verbal communication skills. This means, concise and to the point.
- Self-starter and someone who can successfully manage change within the organization
- Strong leader with ability to interact with all levels in the company
- Experience in developing a culture of transparency and positivity.
- Is a problem solver and can work efficiently
- Excellent computer skills: G Suite, icloud
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