Posted in: Receptionist in Malta | Posted: |
The hotel receptionist is responsible for greeting, welcoming, and providing visitors with a positive first impression of the organization. Check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs, and ensure excellent guest satisfaction.
Front Office Duties and Responsibilities
Welcome guests in a friendly, prompt, and professional manner and set a positive office atmosphere
Handle check-ins and check-outs, issue room keys, provide information on hotel services and room location in a friendly, efficient and courteous manner
Ensure required identification is taken from guests at check-in in line with local legislative requirements
Answer the phone, take messages, and redirect calls to appropriate offices.
Organize and maintain files and records; update when necessary
Create and maintain updated documents and spreadsheets
Oversee the sorting and distribution of incoming mail
Prepare outgoing mail (envelopes, packages, etc.)
Operate office equipment, such as photocopiers, printers, etc.
Organize bookkeeping and issue invoices/checks
Perform an inventory of office supplies and order what is needed
Give all departure rooms to housekeeping promptly. Take all cleared rooms promptly from housekeeping.
Take room reports/occupancy statistics and maintain an inventory of rooms.
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
At least 2 years experience working in front desk/guest service and/or in a similar position
You may be required to work shift duties, nights, weekends, and/or holidays.
Excellent computer skills to operate Microsoft Office programs and property management and reservations systems, point of sale. (training will be provided)
Being passionate about people and service
Possess attention to details and the ability to work under pressure
Self-motivated with the ability to work in a fast-moving environment
Frequently standing up behind the desk and front office areas
Handling objects, products, and computer equipment
Strong communication skills and an assertive attitude, essential when interacting with guests and employees
Speaking, reading, and writing abilities are used often when completing paperwork, logging issues - complaints - requests - reviews, information updates, etc.
Basic math skills are used frequently when handling cash or credit cards.
Problem-solving, reasoning, motivating, and training abilities are often used
Integrity and good interpersonal skills
Fluent knowledge of the English Language is a must
The Capital is a luxury and stylish new boutique hotel in the heart of the Valletta city center.
A welcoming place where business, holiday, relax and fun are all together in one place.
We are a company ready to play a big role in the modern hotel industry, focused on shaping the “future of hospitality” through a customer-first attitude, new technology, and service innovation. A dynamic and expert team to work with, a rewarding and engaging environment where to improve your skills and achieve your professional success.
If you think you have, like us, the customer service in your DNA, send us your cv.
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