Venue Manager

Company: Hugo's Group
Job type: Full-time
Industry: Catering & Hospitality
Area/Neighbourhood: St Julians

As a key member of our management team, our venue manager must ensure that the venue operates smoothly, with sufficient stock and staff at all times. The ideal candidate in this position must thrive in a dynamic, fast-paced environment while maintaining a courteous demeanour with customers. Strong leadership and personnel management skills should be accompanied by a customer service orientation and commitment to company values and image.

 

Responsibilities:

 

·         Coach and develop employees to be more efficient and productive

·         Counsel and discipline employees when and as necessary

·         Ensure food and drinks are prepared and served within scheduled time frames

·         Monitor stock inventory to ensure adequate stock is maintained, and to prevent wastage or abuse by staff

·         Plan and take part in promotional events

·         Review sales and beverage costs; reconcile any discrepancies in accounting and ensure proper cash management

·         Resolve customer complaints promptly and according to company guidelines

·         Strong project management and organisational skills, including the ability to plan, prioritise and meet strict deadlines

·         Train staff in providing excellent service to customers and maintaining a fun, safe atmosphere for customers

·         Work collaboratively with a range of internal and external stakeholders

 

Qualifications & Assets

 

·         Ability to diffuse tense situations and resolve conflicts

·         Ability to make decisive decisions, delegate responsibilities and maximize resources

·         Competency in resource management and inventory control

·         Extensive working knowledge of alcoholic and non-alcoholic beverages

·         Excellent computer, problem-solving, and customer service skills

·         Exceptional communication and interpersonal skills

·         Knowledge of basic accounting principles, personnel management and marketing

·         Proficiency with point-of-sale software

·         Restaurant or management experience or more education is generally preferred

·         Strong understanding of business management and accounting principles

·         Willingness to work during peak hours, including nights, weekends, and public holidays

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