Alarm Centre Coordinator

Company: Medilink International Malta
Job type: Full-time
Salary: 15,000 EUR/Year
Salary notes: + 2,000 euros of Performance Bonus
Area/Neighbourhood: Ehabili@Medilinkint. Com


At our 24/7 Alarm Centre we provide both local and international, remote medical assistance services to our clients around the clock. We are a multilingual and efficient team who are supported by a professional and extremely knowledgeable medical team.

Our medical assistance services include absence management services, ground and/or air ambulance services, doctor visits, hospital appointments and admissions, pay guarantees, assistance with travel arrangements, medical transport and evacuations and other general assistance services.



➢ Provide round-the-clock customer support ensuring that our client’s well-being and needs are at the forefront of decisions made and service given.

➢ Promptly, effectively and efficiently handle and resolve all customer’s inquiries and requests for assistance.

➢ Establish, nurture and maintain superb relationships with the company’s clients, consultants and staff;

➢ Answer, screen and direct incoming calls to the appropriate department or person, taking and delivering messages when unable to connect the caller;

➢ Liaise with all relevant parties and stakeholders in case of emergencies to assist and organise all the necessary in case of patient mobilisation;

➢ Diligently keep records of customer interactions, transactions and details of any actions taken;

➢ Assist and organise with worldwide medical evacuations;

➢ Perform duties within the Alarm Centre Coordinators capabilities required for the day to day operation of the business.



Qualifications & Experience:

▪ Minimum of O – level standard or equivalent.

▪ Advanced office skills certificate or equivalent.



➢ Capable of building and maintaining productive and professional business relationships.

➢ Strong multi-tasking skills.

➢ Ability to remain steady under pressure.

➢ A team player but able to work individually.

➢ Strong written and verbal communication skills in the English language.

➢ Confident and able to use MS Office independently.

➢ A keen eye for detail.

➢ Customer centric attitude.

➢ Open to feedback.

➢ Proactive approach to resolve situations.

➢ Problem solving abilities.


Job Requirements:

➢ Shift based work.

➢ Must be able to work shifts on weekends, holidays, and nights.


Advantage :


➢ Arabic Speaker ➢ French Speaker ➢ Portuguese Speaker ➢ Spanish Speaker

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