Customer Service Advisor

Company: Secret Italia Tours
Job type: Part-time
Industry: Travel & Tourism

Secret Italia Tours Ltd, Malta is looking to recruit an experienced  Office Customer service (Based In Malta) on a part-time basis to join their team. If you know that you are passionate about giving the customer exceptional service, then we would like to hear from you. We are looking for an individual who has proven customer service experience ideally gained in a travel agency, tour operator or similar environment
The ideal Customer Service Advisor will fulfil the following criteria:

  • Track record in a service orientated environment
  • Solid sales background with a strong emphasis on customer service
  • Confident and professional telephone manner
  • Strong organisational skills
  • Impeccable attention to detail when answering guests requests and telephone calls
  • Ability to work under pressure and to set deadlines
  • Ability to forge and maintain strong working relationships both internally and externally
  • Highly flexible with an ability to focus on providing the client with the best possible service
  • Clear verbal and written communicator with a high standard of English grammar and spelling
  • Travel and Tourism qualification well regarded
  • Passport and ability to travel abroad in the spring and autumn
  • Driving licence useful.

Candidates must be residing in Malta only be fluent in the English Language.
Candidates with experience in the Travel and Tourism industry will be only considered.

Secret Italia Tours Ltd:
Secret Tours is a small friendly tour operator based in Sicily and Malta offering small group tours and private excursions in South Italy, Sicily and Malta.
We do believe that personal contact and first impressions are very important. We, at Secret Italia Tours, all share a great passion for those unique countries. Between ourselves, we share a wealth of experience and various roles, ranging from Tour Operators to Travel Agency consultancies, to guided excursions, to coach trips. We have worked with major New Zealand, Australian and American large Tour Operators as tour managers particularly in Sicily and Malta where some of our staff are based. 

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