Front Office Reservations Assistant

Company: Meeting Point Hotel Management Malta (Ltd)
Job type: Full-time
Salary: EUR 1,156 / Month
Industry: Catering & Hospitality
Area/Neighbourhood: Marfa

Duties include but not limited to:

  • Ensuring that all incoming inquiries and requests are promptly and efficiently handled;
  • Maximization of room occupancy and revenues;
  • Overseeing that potential enquiries are converted to definite reservations in a timely and professional manner;
  • Updating regularly information and records regarding tour operators and other pertinent contacts;
  • Maintain an organized filing system for all general correspondence with tour operators, local agents, individuals, group and conference organizers;
  • Portray a high standard of service and customer care and guest relations;. 
  • Flexibility to work a varied schedule due to business levels and according to the industry demand;
  • Follow all safety procedures to ensure a safe working environment;
  • Maintain uniform and grooming standards as outlined in employee handbook and departmental training;
  • Provide assistance in other job classifications as determined necessary by immediate superior.

The selected candidate must:

  • Be knowledgeable in Hotel Reservations with at least 2 years’ experience;
  • Have the ability to work under pressure;
  • Possess multi-tasking, prioritising and efficient time-management abilities;
  • Systematic, orderly, forward-looking and attentive to detail; 
  • Ability to get accustomed swiftly to new working environment;
  • Have a ‘can-do’ attitude and a high level of commitment.

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