Server Field Application Engineer (on Site Fae in Eindhoven)

GIGABYTE, a globally recognized brand in the IT industry, is looking to hire a Server Field Application Engineer (FAE) for our NL Office.

Known for our innovation, quality and reliability, we are a wholesale computer equipment company with a strong resence in almost every country. GIGABYTE is well known for its motherboards and GPU cards for gaming, but also for several form factors of servers.

GIGABYTE, an IT pioneer whose focus is to advance global industries through cloud and AI computing systems, and elevate user experiences with hardware innovation.

We are excited to welcome new talent who can contribute to our continued success in our European Operation Center Giga-byte Technology BV in Eindhoven.

Your Role:

As a FAE, you will be tasked with assisting customers in resolving after-sales technical issues including product usage and hardware/software related topics. You will also be expected to coordinate internal resources and cross-functional team communication in the process of finding needed solutions/information for Customers' technical inquiries. In turn you will also provide customer feedback to Product Management and Marketing Teams to enhance future product development and promotion strategies. Therefore, a problem-solving mindset, on-site customer support abilities, technical presentation/communication skills will enable you to be successful in the FAE role.

Job Responsibilities

1. Develop hands-on experience with GIGABYTE NCBU products, with support from Taiwan HQ teams (BIOS & Firmware & Drivers, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).
2. Collaborate with Taiwan HQ FAE team to identify root causes of reported technical issues.
3. Provide technical presentation/explanation to Customers for reported technical issues and report on follow-up progress of implemented resolution.
4. Configure and set up test server systems to reconstruct/simulate reported technical issues; configure and set up test server systems for remote access by Customers for Proof-of-Concept (PoC).
5. Carry out on-site visits at Customers' facilities to understand Customers' operations and enable solution integration and issue resolution.
6. Support business Events when necessary.This FAE works with:

• EMEA local Customers and Partners.
• The GIGABYTE NCBU CAE/FAE team (Taiwan and local).
• The GIGABYTE NCBU EMEA Sales Team (Taiwan and local).
• The GIGABYTE NCBU EMEA Marketing Team (Taiwan and local).
• The GIGABYTE NCBU R&D Team (Taiwan).
• Other GIGABYTE NCBU engineering teams (Taiwan)(BIOS & Firmware, Mechanical, Quality Assurance, Design & Validation, Production, Product Management).

Job Requirements:

• Fluency in English speaking is required.
• Chinese speaking preferred.
• Fluency in a 2nd European language is highly preferred (Dutch, French, German, Italian, Spanish).
• Prefer Bachelor’s degree in Electrical/Electronic engineering or related engineering field like Computer Science, Computer Engineering, etc.
• MBO level with proven working experience in related field is also welcome.
• Minimum 2 years of related experience with Data Center or IT Infrastructure experience or solutions desired.
• Background & experience with x86-based server architecture.
• Background & experience with HPC/AI/Virtualization projects is highly preferred.
• Skills for hardware and software system diagnostics.
• Experience with Drivers, Firmware, Linux OS, and Windows OS required.
• Technical communication skills (verbal and textual).
• Skills of leading technical investigations with engineers of multiple disciplines.
• Skills of Microsoft Office software and other productive software applications.
• Proactive attitude and abilities to handle and prioritize multiple tasks.
• Regular travel is required for on-site customer support.
• Training at the GIGABYTE Taiwan HQ will be provided.

What we can offer:

• A challenging position in a leading international company
• Salary will be evaluated based on academic background and years of related work experience.
• A company phone and laptop.
• Pension scheme
• 25 days holiday a year and 8% holiday allowance