Customer Service Coordinator

Company: Page Personnel
Job type: Full-time

The purpose of the Customer Service Coordinator is to maximize customer satisfaction and revenue by meeting supplier/customer needs and expectations with regards to contract execution & order fulfillment. Bedrijfsomschrijving The company is one of the biggest trading companies in commodities. The company is one of the biggest privately owned companies in the in terms of revenue. Omschrijving The Customer Service Coordinator: Is primary point of contact for the supplier/customer for all aspects related to contracts nomination and deliveries inbound/outbound (domestic and/or intra EU cross border flows) Collaborates with suppliers/customers and internal parties to ensure maximum customer satisfaction and value Is specialist in Customer Service topics including contracts The customer service responsibilities start with the receipt of the medium-term planning, followed by contract scheduling and nomination after which the process is handed over to the execution team Accountability : Customer interaction/business partnership : * Monitor order patterns, anticipating demand & scheduling and pro-actively inform suppliers/customers about contract balances and related information. * Good understanding of supplier/customer requirements & consequences of deviating from supplier/customer requests. * Work with suppliers/customers , commercial & planning, logistics & execution to ensure the supplier/customer's delivery requirements can be met whilst maintaining an efficient and effective supply chain. * Pro-actively inform suppliers/customers of down time of our facilities, delays with deliveries etc.; monitor situation pro-actively to minimize impact for the customer. * Re-schedule or re-route deliveries; balance the needs of the supplier/customer with the needs of the business/SC. * Acts as a main point of contact for suppliers/customers for all customer related queries, including problem solving. Collaborates with customers and internal parties to ensure maximum customer satisfaction and value * Be the key point of contact (internal & external) for supplier/customer complaints. Process complaints within the relevant systems (SFDC)and ensure resolution towards the supplier/customer within the given business rules. * Understand the supplier/customer requirements, needs and expectations and relays newly obtained information back to the internal organization as appropriate. Profiel van kandidaat Experience * 1 - 2 years of relevant work experience in Supply Chain/Customer Services or relevant customer facing experience * Food/feed/agri environment experience/knowledge a plus * Experience in a process driven environment a plus Technical Skills * Intermediate level of English and Dutch (additional regional language is a plus) * Excellent verbal and written communication * Advanced contract knowledge Fosfa/gafta/local contract * Advanced knowledge of the products * Understanding on the customers' needs based segmentation * Understanding of food/feed/agri environment * Understanding of implications of all relevant internal processes and procedures on stakeholders (logisctics,planning, execution) Personality Positive, open, energized Aanbod what can you expect? Good salary Workplace in big international firm

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