Order Management Specialist

Company: Walters People
Job type: Full-time

Our client provides flexible supply chain solutions for today's adaptive trial landscape. Their dedicated global staff manage
111000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries.

In this role you will provide an enhanced level of customer services and operational support. As a customer service specialist you will deal with shipment specifics and other service related issues.

In this role you main responsibilities will be:
  • To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames
  • To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks)
  • Working with customers on daily basis with the aim of developing an excellent working relationship
  • Analysis of repetitive operational problems and development of possible service solutions
  • Advise customer latest booking times and documentation required
  • Booking shipment with use of clients booking system
  • Supporting other departments - Customer Relationship / Management/Transport/Operations and Sales
  • Supplying customers with service information and potential customer information to be given to the Sales department

Requirements for this role:
  • Someone that is stress resistance and can multi task in a high pace environment
  • Several years' experience in a customer service / order management environment with a focus on transport/logistics
  • Experience with import/export and Incoterm
  • Experience working with transportation carriers
  • Pharmaceutical / medical experience would be highly beneficial
  • Fluency in English and Dutch both written and spoken is mandatory for this position

  • Salary between 3000 and 3500 based on previous experience
  • Be part of a fast growing international organization
  • Room for personal growth and development
  • Walters People Academy
  • Travel reimbursement
  • 25 vacation days

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