Customer Service Representative German

Company: Walters People
Job type: Full-time

For our customer in Amsterdam we're looking for a full-timeB2C Customer Service Representative who will ensure a great customer experience for our lifestyle adventurer customer. Are you flexible, communicative, customer-oriented and willing to go the extra mile? Are you fluent in English and German? Do you have affinity with (electric) bicycles and are you looking for a dynamic work environment? Then you might be the Customer Service Representative we're looking for!

The company

The company is an American lifestyle adventure brand building the most incredible electric bicycles. After conquering the United States, the company is currently on the rise in Europe, guiding the operations from their head office in Amsterdam.

Tasks and responsibilities
  • Ability to empathize with customers
  • Answer high volume phone calls, emails and other channels through which customers reach out to us
  • Help solve a wide variety of issues our customers may face through critical thinking and collaboration
  • Maintain empathy through situations presented by customers and ensure the safety of our riders
  • Provide energetic conversation when engaging with new and existing customers
  • Participate in team meetings by adding value to conversations and proactively providing recommendations for improvement
  • Acts as a team player by assisting and collaborating with other CSR
  • Maintain compliance with company policies, practices, and procedures
  • Participate in proactive efforts to achieve individual and company goals
  • Review work for accuracy, completeness, and proper authority
  • Meeting targets in terms of quality of conversations

Skills and education
  • Fluent in English and German
  • Experience in customer relations or hospitality preferred but not required
  • Contact centre or help desk experience strongly preferred
  • A winning and collaborative attitude; you are open to learning from other team members and leverage data/resources with stakeholders and peers
  • Strong work ethic and willingness to do what is needed to get the job done with a ''no task too small'' mentality
  • Ability to work in a fast-paced environment while still being able to prioritize projects and manage your own time
  • Strong computer skills
  • Strong conversational skills

  • Salary up to € ,- per month
  • Company benefits like holiday allowance, travel reimbursement and pension plan
  • Twenty-five vacation days on a full-time basis
  • To work in an international, dynamic and start-up environment
  • Training opportunities

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