Client Success Adviser

Company: Top Employers Institute
Job type: Full-time

Key result areas and main activities Client Relationships Build strong relationships with the clients to understand their needs and help them define success Build, own, and execute client success and engagement plans Conduct periodic business reviews and monitor client experience Product Adoption Lead or facilitate online onsite webinars, consultations, and one on one demos to educate clients on our value pillars and product features Coach and train clients in the use of products Monitor type and frequency of services used (Brand, Benchmark, Align, Connect, Top Employers portal and dashboards) Share insights and HR best practices to enable clients to effectively shape and apply their people strategies Client Health and Engagement Monitor health of client relationship (through the client health scorecard) Identify successful clients and turn them into advocates (reference calls, case studies, webinars) Deliver value through regular briefings, workshops, roundtables, discussion groups and attend Top Employers Connect events Collaboration and Communication Be an ambassador of Top Employers Institute, internally and externally Represent the voice of the client (feedback to the relevant teams, input for product, etc.) Build a strong relationship with Marketing, Sales, Certification and Digital and Product teams Ensure the executive leadership team and relevant stakeholders are involved and stay engaged

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