Technical Support

Company: XYZprinting Netherlands B.V.
Job type: Full-time

Technical Support Location Ridderkerk (Zuid Holland) We are looking for a Technical support for Desktop 3D printing and Industrial Additive Manufacturing devices. You will troubleshoot our 3D printers at remotely and perform repairs on site, beside this you are also a competent and reliable partner for our customers when you provide system introduction and customer basic trainings. Along with your communicative personality, which enables you to deal with our customers in a confident manner, you have a proactive and structured approach and the ability to keep a cool head even in critical phases. Main Tasks Maintenance and repair of printers Troubleshoot clients by phone, email or ticket system Documentation of technical solutions and providing in internal knowledge base Responsibility for the completeness of spare parts inventory Identify the needs of local customers Continuous improvement of the knowledge of the product portfolio for hardware and software Conduction of various demonstrations and product training for customers and partners Requirements You have completed a technical training You have at least 1-3 years professional experience in the IT area, preferable as Field Service Engineer You have basic networking skills as well as mechanical knowledge in Hardware Products like Printers. We assume an economic way of thinking, teamwork, responsibility and flexible time management. You have an excellent command of English and German language Valid EU driver’s license required Salary and benefits Competitive salary and benfits 25 holidays Travel allowance Training on the job About XYZprinting XYZprinting is a leading global provider of comprehensive 3D printing solutions. It is the number one global brand in desktop 3D printing products and services and is now moving decisively into the industrial additive manufacturing arena as well to support professional manufacturers. XYZprinting is backed by the world’s leading electronic manufacturing conglomerate, New Kinpo Group, which earns more than $36 billion revenues annually and has more than 8,500 engineers in research and development across four continents. Much of its printer production happens in Thailand, while its sales and marketing operations are largely run out of The Netherlands. With nearly two decades of design and manufacturing experience, New Kinpo Group is a recognised manufacturer of many of today’s printers for both personal and commercial use. Interested? Are you interested in a new career opportunity and do you see yourself in this role, do not hesitate and apply now and send us your application by email: Would you like more information first about this position? Please contact our recruiters by email: or by phone +31(0) 858 768 735. We are looking forward to your application!

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