System Manager Citrix Utrecht equensWorldline is one of the leading and most innovative payment service providers in Europe. As experts in financial processing and software licensing we provide services to fulfill all needs of the dynamic European payments market. Innovation is high on our agenda, as the payments industry is rapidly evolving. That’s why we foster the development of new and innovative solutions, such as instant payments, contactless payments, mobile payment solutions and digital identity services, allowing our clients to cater for the shifting needs and increasing demands of their customers. Each year we process billions of payments, point-of-sale and ATM transactions. Obviously, all those transactions must be processed seamlessly, securely and efficiently. And that’s what we do. Being a central pillar of the Worldline Group, it’s our ambition to support our clients in keeping up with the rapidly shifting needs and increasing demands of their customers. A challenging job, as the European payments market - and therefore also our organization - is subject to continuous change. equensWorldline is a truly European company with office locations in multiple countries and a broad, international client base in numerous countries across Europe. Background In equensWorldline we distinguish between three different roles to manage our Citrix environments: Citrix Infrastructure Expert The virtual servers that make up the Citrix environment such as NetScaler’s, Delivery Controllers, Storefront Servers and their dependencies on the physical services servers, network and storage that underpin them are referred to as Citrix Infrastructure. The Citrix infrastructure expert understands how the Citrix infrastructure has been set up and on which components of the generic infrastructure it depends. He is able to pinpoint where a problem lies for a wide scale of issues. Citrix Deployment expert Images are the basis of the XenApp servers and XenDesk desktops. The Citrix Deployment Expert understands the image creation and deployment process. He understands the characteristics of each of the images (XenApp, XenDesktop) and will be most active in this role around the time of the monthly patching cycle. Citrix Application Expert The applications published to users are maintained by the Citrix Application Expert. He understands how to publish applications within Citrix Studio together with application dependencies ( firewall rules, location of application configuration files etc.). He is able to perform intakes for new applications and package applications. We expect both the ability to package and deploy applications and the ability to support end-users in troubleshooting and fixing their issues with applications on the Citrix environment. What will be your job? As a Citrix Application Expert you are responsible for the intake of new applications, packaging of applications and publishing of applications on our various Citrix environments. You will be responsible for the day to day management of these applications and the Service Support. You will ensure customer satisfaction and interact with all involved technical experts. The tasks include activities such as, ensuring meeting the agreed service levels with regard to availability, performance, capacity, continuity and security. The preparation of changes and the controlled implementation of the changes. Resolving incidents and delivering services. What do you have to offer? We expect the Citrix Application Expert Senior to be an experienced Software Packager, a technical all-rounder who enjoys communicating with users and resolving difficult issues from start to finish. Technical abilities You are accustomed to implement solutions which are standardized and manageable. You have extensive experience with packaging of AppV applications on Terminal Server / Virtual Desktop / Citrix environments. You have extensive experience with Citrix App Layering . You have extensive experience in supporting applications running on Terminal Server / Virtual Desktop / Citrix environments / AppV / SCCM / Citrix App Layering. You must have sufficient background knowledge and ability to communicate at a high technical level with Active Directory managers, VMware managers, Storage managers and Network (firewall) managers. You must be willing to assist in troubleshooting of incidents in other Citrix areas. Senior level required. Personal abilities You have the ability to interact positively with other cultures (Italy, Germany, France and English) in an international environment . You are excellent in English , both written and verbal. You are driven, determinate and patience. You have the ability to motivate others to work together to achieve technical goals. You are resistant to stress. What do we offer in return? We can offer you an expert function providing value added Core Shared Services in a growing international company. Your Job will be diverse, dynamic and you will very close to Core Infrastructure. There is continues drive to meet and adapt to new challenges. You will be based in Utrecht or Brussel. Further information and application For further information about the position, please contact Werner Vos Team Manager . For information on the procedure please contact Carolien Polman, Recruiter Phone: . For more information about us, please visit our website: . Why work at equensWorldline? Our culture is informal. Within our company, teamwork and clarity are very important, as well as customer-focus and a result-oriented approach. And of course… pleasure in our work! We work closely together with our colleagues in the different countries. English is our common language. As a result you really experience that you are part of a European, international company. Your Application If you wish to apply for this position, please go the application form to complete our online application form and attach your CV in either Word, rtf or text format. equensWorldline does not discriminate on the basis of race, religion, colour, sex, age, disability or sexual orientation. All recruitment decisions are based solely on qualifications, skills, knowledge and experience and relevant business requirements. We are committed to making reasonable adjustments to the applications process for people with disabilities. Acquisition is not appreciated.