Customer Service Representative (French)

Company: Page Personnel
Job type: Full-time

In this critical role the Customer Service Representative needs to collaborate with all relevant stakeholders such as to reach consistent great customer experience every single day. The client is globally active and you will be focussing on French speaking regions.

Bedrijfsomschrijving

Our client is a global health care brand that improves and personalises health care through innovation. Their mission is to save and sustain lives all around the globe. You will be working in a team with many international colleagues who are determined to make a change towards a better & healthier world. Your job is exciting, challenging and not a single day will be the same. The office you will be working in based in the Utrecht area.

Omschrijving

This responsibility includes customer maintenance (new & existing), maintenance of 3rd party automation processes and EDI flows, monitoring the timely delivery of products to the patients at home or to our hospitals, daily release of back-orders and supporting continuous improvement efforts in general.
  • Daily operations & order processing
  • Coordination of the logistics
  • Continuous improvement efforts and projects
  • Build up strong relationships with internal customers, external suppliers such as GHX, Hospitals & any relevant IT teams
  • Root cause analysis & resolution
  • Analytic support and dash boarding
  • Communication with regional & country logistics and supply chain

Profiel van kandidaat
  • Fluency in French, Dutch and English (Other langauges would be an asset)
  • Competence in the use of Microsoft Office Tools
  • Being recognised as the customer advocate
  • Excellent communication skills
  • Customer focused
  • Ability to federate others around common objectives
  • Strong team player
  • Result oriented
  • Practical/Pragmatic approach to problem solving

Aanbod

You will be directly employed by our customer For this role the salary indication is between €2500, - €3200, based on 40 hours per week and based on your experience and qualifications. Please note that you must be in possession of a valid Dutch working permit, applicants who do not have this, will not be considered.

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