Posted in: Customer Service/Call Centre in United Kingdom | Posted: |
Due to continued success, this professional and well established company is wishing to recruit 2 enthusiastic and hard working individuals to join their team. The ideal candidates will be customer focused and will be able to demonstrate a high level of customer service experience.
This is a full time permanent opportunity working on a hybrid basis, Monday to Friday, 35 hours per week.
Duties
* Accurately process all orders, queries and claims promptly, accurately and legibly in line with the Customer Service department service levels in order to facilitate payment.
* Escalate all issues which cannot be easily resolved to the Customer Services Lead Co-ordinator or Manager.
* Identify repetition of problems/issues and work to resolve.
* Providing excellent service and support, to agreed standards for our customers and taking ownership of all queries.
Skills and Experience
* Previous experience of working in a busy, high volume customer service department
* Excellent Excel skills and good working knowledge of Microsoft Word
* Preparing and manipulating spreadsheets and other forms of data
If you do not hear from a Consultant within 1 week of your application then unfortunately, on this occasion, you have been unsuccessful
