Our client, an established company with offices in Portugal, is looking for a Dutch Speaking Customer Advisor to join one of their projects.
- Providing inbound support to Dutch customers by phone, chat or email.
- Providing support through email and mail in English.
- Dealing with service requests and/or troubleshoot quality issues with the client's products
- Creating and updating customer profiles
- Providing additional information (e.g. offers and product features),
- Proactively conveying education on product
- Performing contacts to approach customers, retain existing customers and to strengthen loyalty and intensify usage of the products.
- Fluent level of Dutch language
- Fluent level of English.
- Experience within a call center environment considered an asset.
- Excellent communication skills.
- Empathetic, friendly and customer focused.
- Capable of adapting communication tone.
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