Posted in: Customer Service/Call Centre in Lisbon | Posted: |
Your Role as a Customer Support Agent:
Answer to inbound calls and customer inquiries;
Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
To troubleshoot through the use of open questions, support documents and system training.
To be able to offer recommendations to common problems or frequently asked questions
Fluency in Dutch C2 Level or Native);
Good knowledge of English (B2 level);
Typing Speed: 25 words per minute.
Availability to work in rotating shifts
Good computer skills;
Any kind of previous experience or contact with clients
Excellent communication skills;
Good listening and empathy skills;
Good time management skills;
Team spirit and flexibility.
Goal oriented, self-motivated individual
Able to work independently, but within a team environment
Customer driven and focused on providing exemplary customer experience
Fixed-term, renewable employment contract;
Private health insurance after 6 months of contract signature (additionally to the standard insurance).
Sports activities and much more!!
- From 1,400 EUR/Year