French + English It Service Desk Advisor - Lisbon, Portugal

premium ad
Company: Sitel
Job type: Full-time

We are Sitel,

We are Partners, we are Leaders, we are Experts.

To our Associates, we Empower Humans and Enhance Brands.

 

We are looking for fluent French and English speakers to become part of Sitel Team in Portugal, able to deliver high-quality service across multiple platforms (email and phone).

Your role will be the 1st line of helpdesk support for all Ecolab employees, helping them with their day to day IT issues or with any IT request needed.

 

Challenge yourself!

 

We are happy to be the company where you can develop your talent in a high-energy multicultural environment.

Sitel Customer Support its brands’ strategy, customer behavior, and market knowledge for your life.

 

About Ecolab

Ecolab is the global leader in water, hygiene and energy technologies, and services. 

Around the world many businesses as foodservice, hospitality, and healthcare choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals.

 

Easy to apply!

We value,

. Trust and Passionate people, able to Inspire others and Add value showing Empathy

. French and English at a C2 level (mandatory)

. Strong in communication and interpersonal skills (written and verbal)

. Able to pick up new technology quickly

. Availability to work 8 hours/ day, 40 hours/ week, rotating shifts (between 6am - 12pm, Monday to Friday)

 

Experience in, (preferential)

. CRM and ticketing platforms (i.e. Zendesk, Helpshift, Salesforce or other similar)

 

For non-EU applicants, it is mandatory to hold a valid work permit

 

We Offer you,

. Competitive salary (14 monthly payments per year) 

. Language bonus (14 monthly payments per year)

.Technical complement (14 monthly payments per year)

. Monthly performance bonus

. Monthly meal allowance

. Relocation Package (travel + 3 accommodation months)

. Help in finding accommodation in Lisbon

. Great office location with easy access by public transport

. Recognition program for referral friends

. On-site kitchen, fresh fruit twice per week, and vending machines with employee discount

. Private Healthcare + Dental insurance (after 6 months)

. English speaking Doctor on site

. Initial training fully paid by Sitel and included in the contract

. Regular Careers Opportunities based on your internal job performance, including the management position

 

Come and join our happy family, warm and sunny Lisbon is waiting to welcome you!

 

Take your time to decide (not too much ...)

Choose Sitel!

Apply for this job