German Technical Advisor

Job type: Contract
Industry: Telecommunications

We are looking for the right candidate able to provide friendly, efficient and customer-oriented service to our Client.

•             Inbound support (e.g. technical assistance and advice on Smart Mobility and e-Performance Services for both customers and dealers, such as administration of customer accounts, registration or operating issues, charging network, parking services, Porsche Drive, etc.) 
•             Cross-sales (e.g. clarification of contract-related questions, extending subscriptions, etc.)
•             Outbound support (e.g. related Smart Mobility or e-Performance Services) 
•             Case monitoring (Monitoring, handling and - if necessary – escalation of open cases) 
•             Response Card (e.g. handling of response cards, administration of opt.-ins and opt.-outs

What you need to have 

•             German native/ advanced level
•             English advanced level (minimum C1)
•             No employment termination due to just cause in work history
•             Knowledgeable in Windows based and Microsoft Office Applications
•             Secure handling of IT systems
•             Excellent listening and written/oral communication skills in supported languages
•             High passion for automotive topics and digital technologies
•             Make empowerment business decisions with little guidance
•             Demonstrate out of the box thinking in order to resolve customer concerns
•             Proficient documentation and note taking; must be able to clearly document information
•             Maintain a clear understanding of policy and procedures and warranty coverage
•             Understand the geography of the respective markets working for and being able to identify regions and provinces

Conditions:

•             Base salary (14 salaries)
•             Meal allowance per working day 
•             Global Performance System monthly bonus 
•             Work schedule: 40 hours per week in rotating shifts from Monday to Sunday 
•             Health Insurance

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