Service Desk Agent

Company: Elvis Eckardt Recruitment & Sales Solutions Limited
Job type: Full-time
Salary: 1,000 EUR/Month
Industry: Services

Dear Applicants,

we are currently looking for Service Desk Agent for a client based in Lisbon, Portugal:

Languages: Required
Spanish, French, Italian, Polish, Dutch, Flemish, German, Norwegian, Portuguese, Swedish, Czech, Romanian, Finnish, English

Position purpose: 
As a Service Desk Representative, you will be the main point of contact for technical and customer support issues across Europe. 
 
Major/Key Responsibilities: 
•    Act as the primary country contact for customers on all escalations. 
• Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers. 
• Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems. 
•    Facilitate or escalate customer issues and complaints, both internally and externally. 
• Co-ordinate all consumable calls in order to enable dispatch of Client & Multi-vendor consumables to customers. 
• Co-ordinate all Break/Fix calls in order to enable dispatch of Client & Multi-vendor engineers to customers. 
• Liaise with Various Helpdesks, Client and Third-Party Service Providers escalating through these avenues to close. 
•    Flexibility to take on additional tasks as directed by Team Lead. 
• Validate Customer details and requirements on data entry, categorize and deal with appropriately. 
•    Maintain accurate database information. 
•    Obtain call closures details on all dispatched calls. 
 
 Qualifications:
• High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate

Skills:
• Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office 
• Working knowledge of a customer focused environment. 
• Experience of corporate operations helpful but not essential 
• Proven record of delivery of excellent customer service with a minimum 6 months’ experience in multi-cultural customer service Call Centre environment 
• Effective interactive skills and ability to work as part of a team • Able to control interactions with customers using persuasion and influencing skills 
• Aptitude for understanding and solving problems in a methodical and logical manner 
• Willing to assume responsibility for customer problems 
• Able to maintain and project a helpful and courteous attitude in any circumstances 
• Resilient under pressure and adaptable to unseen work demands 
• Flexible attitude towards working patterns including early starts, & Bank Holidays

Benefits:
 • Competitive Salary 
• Health Insurance  
• Life Insurance  
• Meal allowance on card  
• Career Progression   
• Personal and Professional Development Programs   
• Access to In-house Olympic Indoor Pool, Gym, Football Court  
• Fitness Classes available: Zumba, Step, Aerobic, Stretching, Pilates, Yoga  
• 3 days paid per year of absences  
• In-house Doctor & Pharmacy Pick up Point 
• Staff Canteen & Vending Machines @ affordable prices 
•Referral Program  
•Parenthood Program   

Salaries:
Scheduling:  Base salary: 1000€ gross monthly (14 months) Language bonus:  
- Italian/French: 200€ gross 
- Dutch/German: 350€ gross 
- Nordics: 550€ gross 
 
Service Desk Agent: Base salary: 982,14€ gross monthly (14 months) 
Language bonus: 
 - Italian/French: 200€ gross 
- Dutch/German: 350€ gross 
- Nordics: 550€ gross 

Does this opportunity sound interesting? Fantastic! I am looking forward to your application.

Please send an Email with your CV and availability/notice period.

Elvis Eckardt
Founder & Managing Director
Elvis Eckardt Recruitment & Sales Solutions Limited
t: +49 (0) 152 25173421
t: +44 (0) 7709 672757

Unit 10, 80 Lytham Road
Fulwood, Preston
Lancashire
PR2 3AQ

Please note: We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Apply for this job