Posted in: Engineering in Romania | Posted: |
Position: Integration Support Consultant (SAP Cloud Platform Integration (CPI) or Dell Boomi)
Location: Remote (must be based in Romania, Poland or Portugal)
Employment Type: Permanent, Full Time
Focus on SAP is specialist SAP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.
Client – Partnered with a global consulting organisation that is recognised by SAP as a trusted implementation partner.
Role – This is a great opportunity for an Integration Consultant with either SAP Cloud Platform Integration or Dell Boomi expertise, who has started out in their career or for those who are experienced and keen on resolving complex IT issues. This role will initially be focused on long term support activities with a view to work on exciting implementation projects further down the line.
2+ years’ IT Integration experience with either SAP Cloud Platform Integration (CPI) or Dell Boomi
Experience with Integration Centre, HRIS, HCM or SuccessFactors is desired but not essential
Excellent communication is necessary as part of a growing international teamThe role:
Monitor support systems and screen incoming support requests
Provide initial analysis and resolution of issues
Test solutions and update documentation
Dispatch requests to relevant experts for complex issues
Manage support customer relations on day-to-day basis
Facilitate status meetings with customer as per agreements (weekly, bi-weekly, or monthly)
Support access process and maintenance
Service management documentation
SLA management and communication
Escalation of tickets both internally and with SAP Support
Salary – Competitive + Bonus & Benefits
Location – Remote (must be based in Romania, Poland or Portugal)
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