Customer Service Specialist - English and French

Job type: Contract
Salary: EUR 16,500 / Year
Salary notes: + travel vouchers
Industry: Travel & Tourism

We are currently seeking Customer Experience Specialists to represent a travel industry leader (Airbnb) connecting people worldwide to enable unique travel experiences.

We are looking for a native/fluent level of French.

 

Your role

  • Provide professional, prompt and friendly client support by listening to clients and responding in a way that exceeds their expectations;
  • Identify and troubleshoot the issues accordingly using available resources;
  • Logging and follow up of Customer Information;
  • Responding to enquiries and handling client escalations by telephone and email;
  • Having a full understanding of company processes and maintaining contractual obligations

 

The offer

  • Convenient office location in Barcelona
  • Friendly working environment
  • a full-time (3 weeks) paid training to have a good start
  • Extensive trainings and regular feedback conversations
  • Excellent career prospects
  • Languages lessons (English and Spanish)
  • Working hours day shift: Rotating between 9am and 10pm. (e.g. from 9am to 6pm or from 1pm to 10pm)
  • Salary: 16.500 EUR gross per year plus travel vouchers twice per year.
  • 24 holidays per year on full time base

 

Required skills

  • Excellent communication skills;
  • Excellent negotiation skills;
  • Problem solving;
  • Sense of responsibility;
  • Passionate about travel and world class customer service;
  • High level of both written and spoken English and French;
  • Available Full-time (39h/week);
  • Flexible with working different shift patterns and weekends

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