Posted in: Other in Barcelona | Posted: |
Our International client based in Barcelona is hiring Technical Support Agents for a variety of Technology brands!
As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
- Answer and/or solve technical questions or problems posed by customers via telephone or email or other channels in a friendly and efficient manner. Identify and analyze the technical issue of the customer by showing active listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per each customer contact gather and document all relevant information into the system to ensure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position
- Fluency in Dutch (C1/C2) Intermediate level of English
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Keep up with the latest IT and tech-related trends Proactive, self-motivated and a great team player
Monday to Friday roles Paid Training Career Opportunities
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- 600 EUR/Month
- 50,000 - 60,000 EUR/Year