B2B Travel Consultant - Spain

Job type: Full-time
Industry: Travel & Tourism

We are looking for an experienced, hands-on professional who gets a deep satisfaction only when a Customer is happy and returns once and again. As a B2B Travel Consultant with GDS, you will be part of a strategic team, being able to have a direct impact on the growth of one of the hottest startups in Europe.
 
Responsibilities:

  • Master Customer Service, having a vocationally customer-focused mindset.
  • Keep high satisfaction standards and exceed customer expectations as much as possible.
  • Resolve problems by applying established policies, procedures and tactics, and also by thinking out-of-the-box when anything established is not enough.
  • Help achieve very low churn rate of existing accounts by addressing/solving problems.
  • Stay up-to-date with new features and product launches.
  • Help define and establish best practices altogether with the rest of team.
  • Ensure a smooth transition with the rest of the team from weekdays to the weekend, back and forth.
  • Suggest innovative ideas to increase sales and improve customer experience.
  • Adapt fast to continuous changes and contribute to making them happen in a smooth way: we are a growing start-up!

 
Requirements:

  • Proven previous deep experience using Amadeus (or similar) platform is a must: 2 years at an advanced user level.This will be assessed as part of the process.
  • Availability to work Monday to Friday on a rotating, continuous shift, including Bank Holidays.
  • Good communicator: proficient communication skills in English, and ideally in another EU language.
  • Proven experience going above and beyond to provide an amazing service that delights customers.
  • Deep experience using ticketing tools or any similar software.
  • You become the trusted advisor of your accounts very quickly and have the ability to expand them proactively.
  • Independent and autonomous. You don’t need hand-holding to get things done. You deliver your best out of trust as no one is there to control you.
  • Smart, fast learner, and resourceful. Tech savvy.
  • Extrovert, enjoy social interactions, especially by phone and e-mail, and can create long-lasting connections very easily. 
  • Good prioritization and focus skills (80/20 principle) as well as Data vs Opinion driven.
  • Strong character, perseverance, and grit: a winner who is able to adapt to constant changes with a positive mindset.
  • Coachability: you are willing to develop yourself through listening to those around you and learning from them.
  • A true owner, you feel comfortable working outside of your comfort zone if needed.

 
On top of that, you will only be the right candidate if you are:

  • Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
  • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.

 
What do we offer?

  • Competitive compensation including equity in the company.
  • 24 vacation days per year and flexible working hours.
  • Health perks: Choose between a private health scheme or a gym allowance.
  • "Flexible compensation plan" to help you diversify and increase the net salary.
  • Free Spanish classes.
  • Yoga and meditation.
  • Possibility to choose your hardware and tools.
  • Free coffee and beverages, fresh fruit and other breakfast stuff.

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