Level 2 Onsite Supporter (100%) - Basel

Company: Summit Recruitment AG
Job type: Other
Salary: 80,000 CHF/Year

Level 2 Onsite Supporter (100%)


In this job as a Level 2 Onsite Supporter you will create, process, and resolve incident tickets in collaboration with your A/V support team. Your team will be the interface to place, process and execute the needs and requests for clients/users. Very good German and B2 level English is required.

Job Responsibilities

In this position you will provide 1st and 2nd level support/maintenance for video conference and meeting rooms including, but not limited to, MS Office 365 and all audio/visual infrastructure and applications. In this position you will resolve incidents via telephone, email, in person interaction and on-site collaboration.

To apply for this Level 2 Onsite Supporter Job you should have/be:

  • A solid understanding of MS Office 365
  • The ability to work with incident ticketing systems and assist through multiple forms of media
  • Previous experience with Audio/Visual systems and ITIL certification are advantageous
  • The ability to work in cooperation with other service providers and internal departments
  • Open minded, stress resistant, willing to learn and organized
  • Very good German and B2 English and any other languages are an advantage

For more information, contact Randy Munro at (see below).

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