Call Center Representative

Company: MERITORIUM
Job type: Full-time
Industry: Healthcare

Responsibilities:

·      Manage large amounts of inbound and outbound calls in a timely manner.

·      Follow communication “scripts” when handling different topics.

·      Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

·      Seize opportunities to upsell products when they arise.

·      Build sustainable relationships and engage customers by taking the extra mile.

·      Keep records of all conversations in our call center database in a comprehensible way.

·      Frequently attend educational seminars to improve knowledge and performance level.

·      Manage large amounts of inbound and outbound calls in a timely manner.

·      Follow communication “scripts” when handling different topics.

·      Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

·      Seize opportunities to upsell products when they arise.

·      Build sustainable relationships and engage customers by taking the extra mile.

·      Keep records of all conversations in our call center database in a comprehensible way.

·      Frequently attend educational seminars to improve knowledge and performance level.

·      Meet personal/team qualitative and quantitative targets.

Requirments:

·      Previous experience in a healthcare tourism marketing and customer support role.

·      Good command of English language and more languages gives more credit.

·      Track record of over-achieving quota.

·      Strong phone and verbal communication skills along with active listening.

·      Familiarity with CRM systems and practices.

·      Customer focus and adaptability to different personality types

·      Ability to multi-task, set priorities and manage time effectively

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