2nd Line Engineer

2

Role: 2nd Line Engineer
Location: Dubai, UAE - Office Based
Salary: £26,000 - £32,000 (120,000 Dirham per annum)
Contract: Full-time permanent 3-year fixed term which auto-renews

We are in partnership with a leading global managed services provider in the IT sector, seeking a skilled IT Help Desk Technician. This crucial position plays a key role in our client's service delivery team, offering an exceptional opportunity to support a wide range of industries with global IT requirements through innovative and reliable IT solutions.

Role Overview:
The IT Help Desk Technician will be at the forefront of providing 2nd line support to a diverse client base, managing issues through ticketing systems and direct phone support. This role combines technical expertise with customer service excellence, making it a perfect match for a tech-savvy professional passionate about driving positive outcomes and enhancing client satisfaction.

Key Responsibilities
Provide second-line support to clients, diagnosing and resolving technical issues efficiently.
Collaborate with 1st Line Engineers to ensure seamless escalation and resolution of complex problems.
Install, configure, and maintain hardware and software systems.
Monitor client systems to proactively identify and address potential issues.
Document and update support tickets, maintaining accurate records.
Contribute to projects, including migrations, upgrades, and rollouts. About you:
Proven experience in a similar 2nd Line IT Support role.
Strong knowledge of Microsoft technologies, including Windows Server, Active Directory, and Office 365.
Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and firewalls.
Experience with virtualization technologies such as VMware or Hyper-V.
Excellent communication and customer service skills, with a proactive approach to problem-solving.
Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are advantageous.   
What is on Offer:
Joining our client's team means being part of a dynamic company that places a high value on innovation, quality, and customer satisfaction. In addition to a competitive salary, you will benefit from a comprehensive package including private healthcare, pension contributions, and a nurturing environment focused on professional growth and work-life balance.
Benefits:
30 days holiday.
Private Health care.
5% Pension.
Social and wellness initiatives.
Great training progression.
Yearly travel to return home to see loved ones paid for by the company.
Work from home.
Bonus scheme based on company profits.
Sponsorship/visa support.
No tax payments. *Candidates MUST either be UK-based and ready to relocate to Dubai, OR recent UK citizens who have already relocated to Dubai*
  
Keywords: IT Help Desk Technician, Service Desk Support, IT Support, Technical Support, Dubai, Customer Service, Managed Services, IT Solutions