Claims Handler (Portuguese)

Claims Handler (Portuguese Speaking)

Remote role

Monday to Friday working hours

Salary up to £25k

Working for a great client, we require a Claims Handler who can converse with customers in both English and Portuguese.

The main purpose of this role is to be accountable for the handling of accepted claims in line with agreed Targets & Objectives. You will manage existing claims efficiently and effectively from the New Hires Team, dealing with all defined claims tasks required for the New Claims Team following hand-off from the sources.

Responsibilities include:

* Adopt a pro-active approach to the role

* Handle complaints and escalations with sources

* Be familiar with and adhere to the Company policies

* Ensure that the New Claims Team and individual targets and objectives are met

* Actively encourage the sharing of technical knowledge throughout your team and across the business

* Respond promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter

* Ensure compliance with all regulatory requirements (including but not restricted to Treating Customers Fairly, DPA, Complaints and FCA legislation)

* Ensure that complaints are handled immediately and escalated when necessary to the Customer Services Manager in line with company guidelines

* Ensure that data is captured accurately and comprehensively, completing all relevant fields in Proclaim

* Identify any areas of work which you feel require additional training - departmental or personal

* Actively participate in and contribute towards individual appraisals, team meetings, and one-to-one assessment sessions

* Undertake any other duties as requested by the Line Manager or other Senior Staff within the business.

In order to be considered for this role, you will need:

* Previous claims management experience

* Good working knowledge of claims processes and procedures

* Understanding of our products, services, philosophies, systems and organisation

* Knowledge of hierarchy and escalation protocols

* Excellent technical claims knowledge

* Excellent organizational skills

* Excellent analytical and problem solving skills

* Excellent interpersonal skills, comfortable to communicate at all levels

* Excellent negotiation skills

* Ability to make complex issues simple